Eric Simon

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Name: Eric Simon
Skill Level: Senior Level
Job Status: Full Time
Category:
Location: San Diego, Calif.

Objectives

Innovative and hard working, I am ready for my next challenge providing executive leadership to a growth-focused company in need of reengineered operations infrastructure, processes, and technology systems as a means to exploit new business opportunities, grow revenues, strengthen customer service, broaden the competitive advantage and market reach, streamline workflow, cut costs throughout, and strengthen all aspects of business and IT operations.

Specialty

ERIC SIMON 4814 Riding Ridge Road, San Diego, CA 92130 Email: mrsimonsez@gmail.com Home: (858) 792-6808 / Cell: (858) 926-9678 SENIOR TECHNOLOGY & OPERATIONS EXECUTIVE - Recognized technology innovator to energize the customer experience and revitalize operations - Business process improvement specialist to deliver substantial efficiencies and operational excellence - Leverage value-added technology solutions to grow revenues, cut costs, and improve service levels - Unique background with executive strength in both technology (VP of IT) and operations (VP of Operations) Innovative, customer-centric executive qualified by 18-year record of achievement across all aspects of technology and operations in diverse industry and business environments. Deep technical knowledge including web/e-commerce solutions, software development, and network design. Proven skill in building, leading, and empowering world-class teams to top levels of performance. Entrepreneurial drive; outside-the-box perspective for problem solving. Expertise in: - IT Operations Management & Strategy Planning - Large-Scale IT Project & Program Management - Business Process Reengineering (BPR) - Enterprise Infrastructure & Application Development - Customer Loyalty, Retention & Referrals - Business Development & Product Marketing - System Development Lifecycle (SDLC) - Regulatory & Industry Compliance (SOX, PCI, etc.) - Budgeting / P&L Management - Strategic Partnerships & Contract Negotiations PROFESSIONAL HIGHLIGHTS ENERGIZE THE EXPERIENCE INC, San Diego, CA 2007-Present President / CEO Founded management and IT consulting organization targeting renewable energy, real estate, legal, and high-/bio- technology industries. - Performed as acting CTO for start-up ethanol manufacturing organization (NASDAQ: BIOF), leading IT build out through IPO. Built standardized Process Operations allowing organization to grow from 2 to 131 people with 6 offices. - Residential Solar Electricity Solutions - Developing cost-effective residential Solar Electricity programs and solutions for existing dwellings at a city/district/subdivision-wide syndicate. Led budgeting, financial analysis, P&L, technical direction, and strategic partnerships. BROOKFIELD HOMES, Del Mar, CA 1995-2007 Vice President, Information Technology (1998-2007) / IT Director (1995-1998) Top authority for enterprise-wide technology operations for this $1.5-billion homebuilder with subsidiaries across North America. Manage $3.5 million P&L, 25 direct-reporting staff/contractors, and 10 indirect reports. Scope includes strategic and financial planning, regulatory compliance (SOX audits), procurement, lifecycle program development and marketing, infrastructure/network/software development, project management, systems integration, and IT policies/procedures. Technology & Operations Vision, Strategy & Leadership - Spearheaded new revenue streams including partnerships for high-tech broadband services and custom home-technology options for homebuyers. Captured a significant market advantage, earned partnership revenues in excess of $1 million annually, and increased technology options traction from under 5% of total options sales to over 20%. - Built best-of-breed enterprise infrastructure (automated accounting, operations, and job costing solutions) for this fast-growing organization. Successfully handled 400% growth while holding personnel overhead growth to 5%. Team Building & Leadership - Managed world-class IT organization through 3 corporate restructurings and an IPO. Hired and developed strengths-based team committed to customer satisfaction and alignment with the business vision. Provided ongoing training and expanding functionality to achieve exceptional retention rates with turnover of only 2 staff members in 13 years. Operations & Process Reengineering - Reengineered purchasing and operations department to improve productivity and operational efficiency. Enabled a 30% reduction in personnel resources to save $100,000+ in annual payroll (50% less staffing than industry norm). - Standardized decentralized, geographically dispersed operations and technology environment. - Renegotiated vendor contracts and redesigned data/telecom/wireless infrastructures to cut annual costs $160,000. Technology Innovation - Developed agile software solution (integrated e-commerce sales/back-office system) to streamline lifecycle management of Options Sales. Cut administrative errors from 74% to less than 10% and grew option sales 80%. - Designed and built a unified Novell eDirectory-based identity management solution for all clients (staff, vendors, partners, buyers). Improved the customer experience across all operations and customer-facing software solutions. - Delivered multiple projects on schedule/budget including enterprise applications, web/eCommerce solutions, help desk, business intelligence, security, disaster recovery, infrastructure upgrades, and data center operations. PARALLEL COMPUTING / CALIFORNIA COMPUTER RENTALS, San Diego, CA 1989-1995 Vice President, Operations (1992-1995) / Business Development Associate (1989-1992) Managed all aspects of operations for two interrelated companies (network services VAR and rentals / finance concern) focused on SMB technology, biotech, legal, real estate, and financial industry verticals. Oversaw technical support, business development, customer services, sales, marketing, accounting, HR, and administration departments. Developed and supervised a team of 7. Led budgeting, financial analysis, P&L, technical direction (multiple environments), and strategic partnerships. - Transitioned the organization from product sales focus to service-based. Became company’s primary profit center and grew revenues from $200,000 to upwards of $2.5 million. - Expanded core competencies from an expertise base of 4 technologies to more than 12 based on analysis of market needs and future technology initiatives. Created partnerships with manufacturers to grow service offerings. - Built a support services department from the ground up (included technical team and sustainable infrastructure to support all competencies). Dramatically improved services levels to clients and impacted growth from 12 clients to 60+ full-service clients in 3 years. - Secured manufacturing and operations software partnerships to create vertical industry specializations (legal, real estate, veterinary industries). Developed long-term service offerings to provide daily support for these small to mid-sized organizations. Resulted in new revenue streams and significant market penetration through industry referrals. Additional career experience: - Management / Finance Trainee, Citicorp Real Estate, Los Angeles, CA (1988) - Office Manager & Research Assistant, The Meyers Group, San Diego, CA (1986-1989) - Market Research Assistant, Grubb & Ellis Real Estate, San Diego, CA (1985) EDUCATION & PROFESSIONAL PROFILE Degree coursework in Economics, University of Southern California, Los Angeles Selected Training & Certifications (Vortex Data Systems & LearnSoft, San Diego, CA): - Information Technology Infrastructure Library (ITIL), 2007 - Microsoft Certified Systems Engineer (MCSE – Server OS, SQL Server, .NET development), 1997 / 2006 / 2007 - Citrix Systems Certified Administrator (CCA), 2003 / 2007 - Novell NetWare, OES, Zenworks, Identity Management (CNE), 1998 / 2007 - Certified Information Systems Security Professional (CISSP), 2006 - IronPort Mail Security CIE, 2005 - CheckPoint Security (CCSE NGX), 2004 - Business Objects Crystal Reports / Enterprise, 1997 / 2004 - CompTIA Ethical Hacking & Security+, 2003 - Symantec Ghost Enterprise, 2002 - Lotus Domino/Notes Certification & Training (CLP), 1999 - Microsoft Dynamics FRx & SL (Solomon), 1998 Presentations, Publications & Industry Conferences: - Industry speaker at Fiber-to-the-Home Conference (broadband technology) and Electronic Housing & Technology Builders Expos (home technology solutions) - Quarterly article on technology and trends, “Simon Says”, in the corporate paper - Corporate representative and active participant in industry-leading conferences including CIO Decisions, InterOp, CTIA, CES, Fiber-to-the-Home, Technology Builders Expo, Electronic Housing Expo, Pacific Coast Builders Conference, International Builders Show, Consumer Electronics Association, USGBC - LEED program, Electric & Gas Industries Association, Solar Energy Industries Association (SEIA) Community Service & Volunteer Efforts: - San Diego Convention & Visitors Bureau, IT Task Force - Congregation Beth Israel, IT Task Force