peter hess

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Name: CHANGEpartner
Skill Level: All Levels
Job Status: All Types
Category:
Location: Lambertville, N.J.

Objectives

Have an immediate and lasting effect on sustainability by consulting to organizations to enhance their positive economic, environmental and social impact.

Specialty

PETER A. HESS

CORE SKILLS:

• Business Development


• Client Relations


• Strategy Deployment


• Group Facilitation


• Project and Change Management

EXPERTISE:
Business Development, Client Relations

• Founded and operated successful management/organizational effectiveness consultancy with $200K average annual billings.
• Grew business by over 200% over 11 years, securing repeat projects from over 80% of clients.
• Conducted needs analyses, developed proposals and negotiated with prospects to secure new and repeat business.
• Evaluated as “very good” or “excellent” on over 85% of several hundred strategic, organizational, change management and communication interventions.
• Obtained $2M MM of State and Federal funding for training, quality and team initiatives.
• Set up and directed all aspects of $2.2 million country-wide employment / training programs.

Strategy Deployment

• Advised several executive teams on market repositioning, effective response to competitive threats and organizational implications of strategic options.
• Redesigned and executed focused, integrated strategic business plan and enhanced performance management process, facilitating achievement of profit and market share objectives.
• Consulted to CEO and direct reports of fast-growing biotechnology firm to assess operational requirements of serial acquisition strategy, and plan needed changes.
• Developed and implemented a new "balanced score-card" approach to setting goals and objectives across multiple manufacturing plants.
• Worked on several post-acquisition integrations to identify synergies, rationalize work processes, identify best-fit structures, integrate cultures and communicate to stakeholders.
• Consulted to senior management to diagnose, recommend and implement strategies to improve organization systems, processes and structure, enabling revenue generation and cost savings.
• Co-designed strategic business thinking intervention with CEO of major consumer products company and facilitated sessions with all top executives.

Group Facilitation

• Co-created and facilitated over fifty large-group meetings (250+ employees) throughout a 60,000-employee organization, enabling client to successfully navigate change in ownership structure and execute marketplace repositioning.
• Enhanced leadership, teamwork and community development by planning and facilitating Corporate Social Responsibility interventions.
• Formulated & launched company-wide intervention to develop shared vision, values and culture between merged businesses, contributing to achievement of first-year sales and EFO targets.
• Enabled SAP Steering Committee and Implementation Team to effectively resolve differences, manage change and involve stakeholders, bringing project in on time and on budget.
• Facilitated over one hundred fifty functional and cross-functional teams at all organizational levels, improving strategic focus, operational effectiveness and efficiency.
• Coached and facilitated IT executive team to develop a new vision, operating methodology and action plans, exceeding internal customer expectations and delivering projects on time/budget.

Project and Change Management

• Planned and guided implementation of Socio-Technical redesign in nine North American manufacturing facilities, resulting in ~ 30% improvement in key performance indicators.
• Led cross-functional re-engineering effort resulting in a 20% inventory position improvement and 10% increase in forecast accuracy.
• Developed and implemented change management process to enable 1000 IT employees to willingly execute new service delivery model, resulting in increased customer satisfaction, decreased infrastructure costs and reduced waste.
• Built and implemented pharmaceutical merger plan including communications, problem-resolution processes, and key employee retention strategies, retaining over 95% of key employees.
• Researched, formulated and implemented reskilling specifications on major capital projects, secured 10 - 20% improvement in start-up efficiency and over 25% scrap and waste reduction.
• Reduced costs and enhanced individual and team performance by engaging executives, managers and individual contributors in designing and implementing a Strategic Training Plan.

EMPLOYMENT/SALARY CHRONOLOGY:

• Change Partners, Inc., – President & CEO 1997 to present $175
• Bayer Corporation – Director, HR Planning & Development 1993 to 1997 $110k
• Nabisco, Inc. – Manager, Management Development and Training 1990 to 1993 $85k
• AT&T Alliance For Employee Growth – Associate Director 1987 to 1990 $60k
• Supermarkets General Corporation – Training Specialist 1983 to 1987 $45k

EDUCATION:

• Rutgers University - School of Management & Labor Relations - New Brunswick, NJ
  M.S. Human Resources Management and Labor Relations, 1994
• Swarthmore College - Swarthmore, PA
  B.A. Psychology, 1982

Additional:
Vice Chair of township Open Space Committee; volunteer for Taproot Foundation, The Environmental Community, County waste disposal facility conversion.
Served on Board of Directors of NJ Human Resource Planning Group and Philadelphia Region Organization Development Network.
Taught classes in strategy, organizational change, Human Resource Management and team performance at Columbia University, NYU and several New Jersey colleges.